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Returns Policy

STEPS FOR RETURNING (U.S. ORDERS ONLY) If you would like to create a Return Merchandise Authorization (RMA), and you have an existing account, you can sign in and easily create one under the Orders section. Otherwise, follow instructions on packing slip, received with order. Place item in provided shipping packaging & utilize the FedEx Easy Return label – Please take note of your Return Label Tracking# Once V i X receives shipment, processing may take up to 10 business days to complete. Your funds will appear in your account once the item(s) is processed. More info here: https://www.vixpaulahermanny.com/customer-service/returns


Contact Information

For customer service inquires, questions on our products or to simply provide us with general feedback, we encourage you to send us an email to this address: customerservice@vixpaulahermanny.com To speak with a customer service representative, please call us at this number: (858) 499-0070; extension 103 Hours of Operation: Monday – Friday 8:00 a.m. to 4:30 p.m. PST

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