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After you've filled up your shopping cart, you can go to the checkout area and you'll find a box labeled “Promo Code” where you can enter your code. Enter it, click "Apply", and you should see your order total change to reflect the applied discount.

Lou & Grey has a great Sale Shop page on their website where you can find lots of great deals at significantly discounted prices.

As part of Ann Inc., Lou & Grey participates in the rewards program connected with the Ann Taylor card. You can earn 5 rewards points for every dollar you spend online or in store at Ann Taylor, LOFT, Lou & Grey, the Ann Taylor Factory Store, or LOFT Outlet. You can get a $20 rewards card for every 2,000 points you earn and you’ll get a $15 birthday gift every year during your birth month.

Merchandise still in its original condition can be returned within 45 days of purchase, along with an original receipt. If you’ve lost your receipt, customer service can help locate your order, or, alternatively, you can generally get store credit based on the lowest sale price for the exchanged items. Items can be returned either online or in store.

Lou & Grey is a subdivision of Ann Inc. that was originally offered only within LOFT stores, however it has recently been launched as its own separate line and website. This line focused on women’s essentials, with more of a comfort oriented approach than LOFT.

Customer service can be reached at (844) 214-3434 Monday through Friday between 8 AM and 11 PM EST or on weekends between 9 AM and 9 PM EST. You can also reach them via the Contact Us page on their website.