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After you've filled up your shopping bag, you can go to the checkout area and you'll find a box where you can enter your code towards the bottom of the shopping bag page. Enter it, click "Apply", and you should see your order total change to reflect the applied discount.

You can sign up for the newsletter to get regular updates on sales and other promotions, as well as exclusive offers. You can also be sure to add enough items to your bag so you qualify for free shipping, which typically requires orders of $99 or more.

If you’re a regular shopper, you should consider applying for a Lord & Taylor Awards Credit Card. You’ll get 15% just for signing up, and you’ll earn points towards future purchases.

Merchandise still in original condition can be returned within 90 days of purchase either via mail or physical store locations. Returns by mail incur shipping and handling charges, so it’s often best to try to make your returns to the store. If you’ve lost your receipt but paid by card, customer service can likely find your order and offer a full refund, otherwise you’ll receive store credit for merchandise returned without a receipt.

Lord & Taylor is a high-end department store based in New York City, and is part of the Hudson’s Bay Company, which includes other chains like Saks Fifth Avenue, Saks OFF 5th, and GILT. Lord & Taylor focuses on offering a wide range of quality apparel, accessories, home goods, and associated products, as well as personal stylists and personal shopping services.

Customer service can be reached at (800) 223-7440 7 days a week between 7 AM and 2 AM EST. You can also reach them via the Contact Us page on their website.